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For most firms I work with ongoing client servicing contributes to a very large proportion of their annual revenue (in the region of 70-90%). Aside from regulatory obligations of ensuring ongoing suitability of advice, annual reviews are a core component of the ongoing service most of you provide, so it’s critical that they are excellent. Surprisingly despite this being one of the core activities, often the annual review process isn’t up to scratch due to factors such as: Sub-optimal distribution of tasks among the team – in addition to creating a team that works to their strengths (please see our…

Despite great people being the foundation of a successful business, not enough firms think strategically about creating top teams. By strategically, I mean long-term, at least 10 years’ long-term. I’m frequently contacted by firms seeking help with various aspects of recruitment; what hire to make next, when to hire, how to go about the process of attracting the right candidates and identifying the right person for the job. All immediate reactions to urgent needs. Very few, in fact, almost none get in touch seeking help with creation of an organisational structure to match their 10-year vision. Meaning very few have…

If you have a Practice Manager in your business, take a moment to consider your business without them.

Attracting the right talent to your financial planning business, a free guide.